What is pre transaction customer service?
Accordingly, what are the 3 most important aspects of customer service?
As a customer, the most important aspects I want from a company are: (1) ability to deliver what they offer, and (2) empathy (taking the customer's point of view when something goes wrong).
- Acknowledging and Respecting your Customer's concerns.
Also, what are the elements of transaction? Transaction Elements
- Action Events.
Beside above, what are the component of customer service?
Here are the top five components that make up great customer service.
- Overall Customer Experience. Individuals have one main purpose for contacting a customer service center: to resolve an issue.
- Top-tier knowledge.
- First-call resolution.
What is customer service logistics?
CUSTOMER SERVICE IN LOGISTICS. Customer service is generally presumed to be the means by which companies attempt to differentiate their product, keep customer loyal, increase sales and improve profits. In other words, Customer service is a series of activities designed to enhance the level of customer satisfaction. 4.