How is your customer service?

Asked By: Fiona Schmidtel | Last Updated: 25th January, 2020
Category: business and finance marketing and advertising
4.5/5 (257 Views . 19 Votes)
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. know what your customers consider to be good customer service.

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Beside this, how do you provide excellent customer service?

  1. Be friendly. The most important rule in providing excellent customer service is to be friendly.
  2. Respond in a timely manner.
  3. Know your product or service.
  4. Listen to your customers.
  5. Say thank you.
  6. Get to know your customers.
  7. Ask for feedback.
  8. Use the feedback you receive.

Secondly, what are the 4 principles of customer service? Here are seven customer service principles that can help you transform your support operations and deliver the best experience every time.

  1. Support customers as a team.
  2. Listen to customers (and share their feedback).
  3. Don't be a robot.
  4. Be honest about what you don't know.
  5. Practice empathy.
  6. Know your product.

One may also ask, what is good customer service to you?

Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.

What are 3 important qualities of customer service?

We've asked some thought leaders and seasoned professionals from the customer service industry what qualities service professionals need to succeed.

  • Enthusiasm.
  • Communication skills.
  • Customer Empathy / Compassion.
  • Patience.
  • Stress Management.
  • Flexibility.
  • Charisma.
  • Company knowledge.

28 Related Question Answers Found

What are some examples of good customer service?

7 Examples of good customer service practices
  • JetBlue - Thanks frequent customers with small gestures.
  • Tesla - Meet your customers where they're at.
  • Adobe - Respond to customer service complaints before they happen.
  • Trader Joe's - Help those in time of need.
  • Coca-Cola - Get involved in social causes.
  • Zappos - Personally reply to every email.
  • Us!

Why is customer service so important?

Customer service is important because it can help you to:
Increase customer loyalty. Increase the amount of money each customer spends with your business. Increase how often a customer buys from you. Generate positive word-of-mouth about your business.

How do you handle angry customers?

7 Steps For Dealing With Angry Customers
  1. Remain calm. When a customer starts yelling or being otherwise rude, there is nothing to be gained by responding in a similar manner.
  2. Don't take it personally.
  3. Use your best listening skills.
  4. Actively sympathize.
  5. Apologize gracefully.
  6. Find a solution.
  7. Take a few minutes on your own.

How do you handle complaints?

How to Handle Customer Complaints
  1. Stay calm. When a customer presents you with a complaint, keep in mind that the issue is not personal; he or she is not attacking you directly but rather the situation at hand.
  2. Listen well. Let the irate customer blow off steam.
  3. Acknowledge the problem.
  4. Get the facts.
  5. Offer a solution.

How do you handle difficult customers?


He offers 10 tips on how to turn a bad customer service situation into an opportunity to improve your business.
  1. First and foremost - listen.
  2. Build rapport through empathy.
  3. Lower your voice.
  4. Assume all your customers are watching.
  5. Know when to give in.
  6. Never get angry or upset.
  7. Never take it personally.

What is great customer experience?

Importance of Customer Experience
It's important to ensure a positive customer experience so customers build brand loyalty and affinity, evangelize your product or service and refer their friends, and leave you positive customer reviews that will help your business retain revenue and earn new customers.

What should I say in a customer service interview?

Tell me about a time that you helped resolve a particularly difficult customer issue. Talk to me about a time when you were unable to help the customer with their problem – what was the issue and how did you handle the situation? Give an example of a time that you changed a customer's emotions from frustration to joy.

What is your greatest strength?

Here are a few other aspects of a perfect "what are your strengths" example answer: Your greatest strength happens to be a skill you need to do the job. Your greatest strength sets you apart from other candidates. You show off your communication skills when you provide the answer.

What does service mean to me?

Service to me it is a spiritual act of sacrificing one's comfort and needs for the needs of another. Service is an act of humility that places others before oneself. Service is not a means to an end but the end. Service is an honor and a privilege, and a Blessing.

What motivates you to apply for this position?


Good Answers to the Tricky Interview Question "What Motivates You?"
  • learning new things.
  • acquiring new skills.
  • meeting deadlines, goals and targets.
  • coaching others.
  • improving processes, finding ways to solving problems.
  • leading a team or being a part of a team.
  • completing a difficult project.
  • overcoming challenges.

How do you show good customer service?

9 Tips for Providing Excellent Customer Service
  • Know Your Product or Service. To provide good customer service, you need to know what you're selling, inside and out.
  • Be Friendly. Customer service starts with a smile.
  • Say Thank You.
  • Train Your Staff.
  • Show Respect.
  • Listen.
  • Be Responsive.
  • Ask for Feedback.

What are the principles of good customer service?

Principles of good customer service. The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

Why do you want this job?

The hiring manager wants to: Learn about your career goals and how this position fits into your plan. Make sure that you are sincerely interested in the job and will be motivated to perform if hired. Find out what you know about the company, industry, position (and if you took the time to research)

What is the mean of customer service?

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

How do you deliver good customer service examples?


5 customer service examples that provide great service
  • Respond as quickly as possible. One of the biggest factors in good customer service is speed, especially when a client is requesting something that's time sensitive.
  • Know your customers.
  • Fix your mistakes.
  • Go the extra mile.
  • Think long term – A customer is for life.

What are the types of customer service?

There are four main types of customer service: live answering, interactive voice response representatives, live chat, and email. Picking the one that's right for you, or using them in tandem, means that you offer better, more consistent customer service.

What are the pillars of customer service?

The 4 Pillars of Outstanding Customer Service
  • Personalization. Outstanding service always starts with a human touch.
  • Competency. Consumers identified competency as the element that played the biggest role in a good customer experience.
  • Convenience.
  • Proactivity.