How is your customer service?
Beside this, how do you provide excellent customer service?
- Be friendly. The most important rule in providing excellent customer service is to be friendly.
- Respond in a timely manner.
- Know your product or service.
- Listen to your customers.
- Say thank you.
- Get to know your customers.
- Ask for feedback.
- Use the feedback you receive.
Secondly, what are the 4 principles of customer service? Here are seven customer service principles that can help you transform your support operations and deliver the best experience every time.
- Support customers as a team.
- Listen to customers (and share their feedback).
- Don't be a robot.
- Be honest about what you don't know.
- Practice empathy.
- Know your product.
One may also ask, what is good customer service to you?
Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.
What are 3 important qualities of customer service?
We've asked some thought leaders and seasoned professionals from the customer service industry what qualities service professionals need to succeed.
- Communication skills.
- Customer Empathy / Compassion.
- Stress Management.
- Company knowledge.