Saveontoners.com guarantees your complete satisfaction. If you are not completely happy with your inkjet cartridge, laser toner cartridge, or printer supply purchase from Saveontoners.com we will quickly replace or exchange it, or you may return it for a full refund of the purchase price with in 30 days of recepit of the goods.

We are confident that you will be completely satisfied with your Saveontoners.com purchase. However, in the event that you experience any problems, we offer three options to help you resolve them quickly.

Replacements
The majority of ink and toner cartridge issues can be resolved with simple troubleshooting procedures, which can be found on the saveontoners FAQs page. If you do not find a solution through troubleshooting, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.">Customer Service for assistance so that a determination of whether or not the product is defective can be made. If we cannot resolve your issue we will gladly send a replacement at no charge.

Saveontoners.com provides a (60) days  warranty for Compatible and Remanufactured cartridge replacement. If you need to replace a defective product, the returned item must contain no less than 60% of the original ink or toner content and be within warranty timeframe as stated above. Replacements are for the same product, same condition and same brand.

If you need to replace a product, you must This email address is being protected from spambots. You need JavaScript enabled to view it.">request an RMA (Return Merchandise Authorization) number first before returning the defective item. Products returned without an RMA number will be refused and returned to the sender at the sender's expense.

Exchanges
Saveontoners.com provides a (30) thirty day warranty for product exchanges, including all , Remanufactured and Compatible products. If you need to exchange a product the item must be returned unused, unopened and within warranty. You will need to ship the product to Saveontoners.com once you have requested an RMA (Return Merchandise Authorization) number. You must provide customer service with the product part number you would like in exchange, before the RMA number can be issued. If there's a difference in cost, a refund or additional charge will be applied based on your original method of payment.

Products returned without an RMA number will be refused and returned to the sender at the sender's expense. The customer is responsible for return shipping charges and insuring the shipment in case it is lost or stolen during transit.

Returns
At times you may choose to return a non-defective item to Saveontoners.com. On all returns, we will refund you the price paid for the items returned. The original shipping charge will not be refunded unless Saveontoners.com made a mistake with your order. The customer is responsible for all return shipping and insurance charges, and accepts all risk of loss for the return products during shipment.

If you need to replace a product, you must This email address is being protected from spambots. You need JavaScript enabled to view it." rel="alternate">request an RMA (Return Merchandise Authorization) number first before returning the defective item. Products returned without an RMA number will be refused and returned to the sender at the sender's expense.

We cannot accept returns of certain items for a refund, including:

• Any product that is returned more than 30 days after original date of order
• Any product that is not in its original condition, is physically damaged, or is missing parts
• Any photo paper supplies that have been opened, printed or used
• Any clearance products (e.g., refurbished, new and opened box items)

Restocking Fee

Canceled Orders or Shipping Address Errors

Canceled orders must be received by telephone before 12 p.m. PST. Order cancellations received after 12pm are too late to stop shipment and will incur shipping fees. Email requests to cancel orders cannot be accepted — you must phone in all cancellation requests. For refused packages or returns due to incorrect address, action, inaction or absence of the recipient, we will refund the order total to the customer's original form of payment, less shipping charges.

Return Procedure

1. Read and understand our complete return policy before you submit an RMA request
2. Contact saveontoners.com This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 1-855-36-toner
3. Request an RMA (Return Merchandise Authorization) number. The RMA number must be written on the outside of the return shipping box. Please note that products returned without an RMA number will be refused and WILL NOT receive a refund or replacement. Note: RMA numbers must be obtained BEFORE you ship your product back; RMA numbers are valid for 20 days. RMA process can take up to 7 days before an RMA number is issued.
4. Repack the product in its original packaging materials and include any accessories
• Saveontoners.com may reject the return or choose to apply additional charges against the customer for any missing components
5. For Replacements: Print and affix the return label provided by saveontoners.com
• Saveontoners.com must receive your returned product within 20 days after issuance of an RMA number or you will be charged for the replacement product shipped in advance
6. For Returns or Exchanges: Affix your own shipping label or postage
7. Allow up to 7 business days for saveontoners to process your returns and issue refunds where applicable.
    

For further assistance, contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call (213)401-2126.