What is balanced in the balanced scorecard approach quizlet?

Asked By: Efran Juguera | Last Updated: 5th February, 2020
Category: business and finance business administration
4.4/5 (210 Views . 11 Votes)
a Balanced Scorecard viewpoint that describes the internal processes needed to provide value for customers and owners. a Balanced Scorecard view-point that defines the capabilities that an organization needs to create long-term growth and improvement.

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Beside this, what is balanced in the balanced scorecard approach?

The Balanced Scorecard, referred to as the BSC, is a framework to implement and manage strategy. It links a vision to strategic objectives, measures, targets, and initiatives. It balances financial measures with performance measures and objectives related to all other parts of the organisation.

Likewise, what is the purpose of a balanced scorecard? The balanced scorecard (BSC) is a strategic planning and management system that organizations use to: Communicate what they are trying to accomplish. Align the day-to-day work that everyone is doing with strategy. Prioritize projects, products, and services.

Simply so, what is a balanced scorecard quizlet?

balanced scorecard. translates an organization's mission and strategy into a set of performance measures that provide the framework for implementing and evaluating strategy. accounting report that connects the company's critical success factors (strategic analysis) to measurements of performance.

What is an advantage of using Balanced Scorecard quizlet?

helps firms recognize and address societies expectations of the business at a given point of time. growing in speed. this is used to align business activities to the organizations vision and strategy. helps improve internal and external communications and monitor performance against goals.

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What is Balanced Scorecard example?

Therefore, an example of Balanced Scorecard description can be defined as follows: A tool for monitoring the strategic decisions taken by the company based on indicators previously established and that should permeate through at least four aspects – financial, customer, internal processes and learning & growth.

Is the balanced scorecard still relevant today?

Introduced in the early 1990s, the Balanced Scorecard (BSC) is one of the world's top strategic management frameworks. Although the Balanced Scorecard was introduced decades ago, it's still relevant and widely used.

What are the main features of balanced scorecard?

Fundamentals and Features of Balanced Scorecard For Performance Measurement
  • Financial perspective – It covers organizations financial objectives.
  • Customer perspective – This angle covers customer objectives like market share goals, customer satisfaction, and product/service traits.

Why is it called a balanced scorecard?

The Balanced Scorecard is a management system. It's a way of looking at your organization that focuses on your big-picture strategic goals. The name “balanced scorecard” comes from the idea of looking at strategic measures in addition to traditional financial measures to get a more “balanced” view of performance.

What are the elements of balanced scorecard?


The balanced scorecard involves measuring four main aspects of a business: learning and growth, business processes, customers, and finance.

How do you implement a balanced scorecard?

Successful Step by Step Implementation of the Balanced Scorecard
  1. Step One: Organisational Assessment.
  2. Step Two: Strategy.
  3. Step Three: Objectives.
  4. Step Four: Strategy Maps.
  5. Step Five: Performance Measures.
  6. Step Six: Strategic Initiatives.
  7. Step Seven: Software and Automation.
  8. Step Eight: Cascading.

How do you create a balanced scorecard?

Start with a space for all four perspectives and just add what specifically applies to your organization.
  1. Determine the vision. The company's main vision belongs in the center of a balanced scorecard.
  2. Add perspectives.
  3. Add objectives and measures.
  4. Connect each piece.
  5. Share and communicate.

What is the difference between KPI and Balanced Scorecard?

The next important difference is that KPI Scorecard focuses on performance metrics, while Balanced Scorecard focuses on the business goals. Teams are focused on KPIs, not on achieving important goals. This focus results in motivational and misuse problems.

What is a customer preference map and why is it useful?

What is a customer preference map and why is it useful? Reengineering is the fundamental rethinking and redesign of business processes to achieve improvements in critical measures of performance such as cost, quality, service, speed, and customer satisfaction.

What are the four perspectives used in the balanced scorecard?


Hansen and Mowen have referred to balanced scorecard as 'strategic-based responsibility accounting system' which translates the mission and strategy of an organisation into operational objectives and measures for four different perspectives: the financial perspective, the customer perspective, the process perspective

What are the indicators that make up the balanced scorecard quizlet?

Contains four major perspectives; 1) financial performance, 2) customer service, 3) internal business processes, and 4) organization's capacity for learning and growth.

What is a strategy map quizlet?

Strategy maps describe strategy in a logical and consistent way. By identifying near-term objectives and activities, they create long-term customer differentiation and shareholder value. Strategy can be described as a set of cause-and-effect relationships - the causal chain can be made explicit and testable.

What are the components of a balanced scorecard?

We then delve into the components of each scorecard perspective, the strategy map, and how a scorecard looks in the context of a closed-loop system.

Who Develops and Uses a Balanced Scorecard?
  • Customer satisfaction.
  • Core competencies.
  • Employee commitment and alignment.
  • Market share.
  • Shareholder value.

What are the disadvantages of balanced scorecard?

The Disadvantages of Balanced Scorecards
  • Time and Financial Cost Investment. Balanced scorecard systems require a significant investment.
  • Stakeholder Acceptance and Usage. All employees should buy into a balanced scorecard system for it to work effectively.
  • Strategic Direction and Metric Planning.
  • Data Collection and Analysis.
  • Lack of External Focus.

What is the balanced scorecard theory?


In addition, the balanced scorecard provides a framework and language that enable you to describe your strategy in a consistent, reliable manner. The ultimate goal behind balanced scorecard theory is to measure the factors that create value for an organization and directly influence its ability to prosper.

What is the meaning of the term Balanced Scorecard What are the merits of using a balanced scorecard in judging a company's performance?

What are the merits of using a balanced scorecard in judging a company's performance? The merits are that you can measure performance of financial and strategic objectives. Also helps set objectives.