How do I get my dog food back to Chewy?

Asked By: Yanqing Heintzen | Last Updated: 16th June, 2020
Category: pets pet adoptions
4.1/5 (6,521 Views . 11 Votes)
Give our friendly customer service team a call at 1-800-672-4399. We'll be happy to provide you with an RMA (Return Merchandise Authorization) number and instructions for returning your product. Chewy.com does not take title to returned items until the item arrives at our fulfillment center.

Click to see full answer


Consequently, can I return dog food to chewy?

Our policy is simple: If you're not 100% unconditionally satisfied with your pet supplies, you can return them. Give our friendly customer service team a call at 1-800-672-4399, and we'll provide you with instructions for returning your items.

Likewise, can I return chewy items to PetSmart? If you're not satisfied with a product purchased in the store, simply bring the product in its original packaging and in new or salable condition to any PetSmart store to be returned.

In respect to this, how do I send my prescription to chewy?

If you have a prescription handy, send it to us before you order—by sending an email to [email protected]chewy.com, starting a chat with one of our experts, or faxing us at 1-800-619-7973.

Is chewy owned by PetSmart?

Chewy was acquired by PetSmart in May 2017 for $3.35 billion, which at the time was the largest ever acquisition of an e-commerce business. Allen & Co. served as financial advisor to Chewy on the deal.

39 Related Question Answers Found

Can you return stuff on chewy?

Chewy.com wants you to be satisfied with your purchase. That's why they offer a 100% Unconditional Satisfaction Guarantee. They give you 365 days from the sale date to return any item you're not completely happy with, for any reason. You get a complete refund and they'll even pay for the return shipping.

What shipping company does chewy use?

Upon calling chewy customer service, I learned that as of the first of the year shipping services are now through FedEx.

Is chewy com legit?

Yes, Chewy is legit. It is not a scam pet store because they will never take your money without shipping the products you purchased. And also the subsidiary of PetSmart which is a reputable and very reliable pet store located in United States.

Does chewy donate to rescues?

For every new customer purchase through this site, Chewy will donate $20 to All About Animals Rescue.

Can you use coupons on chewy?


We accept manufacturer coupons from this brand.

Where does chewy get their medications from?

Chewy Pharmacy, which is owned by PetSmart, allows pet owners to order their veterinarian-prescribed medications through its website. It also offers customers information about pet care, health and wellness from certified and licensed pharmacists.

How do I delete my chewy account?

How to Cancel Chewy.com by Phone (Live Agent)
  1. Contact the business at 1-800-672-4399.
  2. Advise the representative that you want to cancel your account.
  3. Provide the agent with your account info.
  4. Ask for a verbal confirmation code or email as proof of your cancellation.
  5. Retain the confirmation information you're given.

Can I return fish to PetSmart?

Yes. Live or dead fish can be returned to PetSmart within 14 days of purchase, customer service representatives for PetSmart said. Returns more than 14 days after purchase either will not be accepted or may be approved on a case-by-case basis at the discretion of a PetSmart store manager.

Will my vet give me a prescription?

How do I get a prescription? You just have to ask your vet. The law changed in 2005 to require vets to allow their clients to buy medicines from the supplier of their choice. Your vet will be familiar with this procedure now, and will provide a signed prescription on request.

Can you cancel chewy Autoship after first order?


Your subscription will remain in effect until it is cancelled. You can cancel at any time via Autoship Manager, which can be found in Your Account.

Can I use care credit on chewy com?

At this time, we do not accept Care Credit.

Is PetCareRx legit?

PetCareRx has a consumer rating of 3.78 stars from 222 reviews indicating that most consumers are generally satisfied with their purchases. PetCareRx also ranks 6th among Pet Meds sites.

Is chewy com Vipps certified?

Is Chewy Pharmacy accredited? Yes, Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation.

Can you use PayPal on chewy?

Access PayPal support not only at Chewy.com but other popular pet food brands with Knoji's PayPal reviews. Get PayPal at top pet stores & supplies. As of Tuesday, February 18, there are 141 pet stores & supplies accepting PayPal.

How do I order from chewy com?


Thanks for your order
If you have any questions, call us any time at 1-800-672-4399 or simply reply to this email.

Where can I buy medication for my dog?

The 6 Best Places to Buy Pet Medication Online in 2020
  • 01 of 06. Petco. Petco. Buy on PETCO.
  • 02 of 06. Chewy. Courtesy of Chewy. Buy on Chewy.
  • 03 of 06. 1-800-PetMeds. 1-800-PetMeds. Buy on 1800petmeds.com.
  • 04 of 06. Walmart Pet Rx. Courtesy of Walmart. Buy on Walmartpetrx.com.
  • PetCareRx. PetCareRx. Buy on Petcarerx.com.
  • 06 of 06. VetRxDirect. VetRxDirect.

Is chewy in Canada?

Canada Fresh - Free shipping | Chewy.