How do I complain about EIR?

Asked By: Haifen Tzann-Kay-Si | Last Updated: 13th March, 2020
Category: technology and computing shareware and freeware
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If you are not satisfied with the response from our complaints team you can escalate your complaint.
  1. Go to eir.ie/complaints.
  2. Select the Follow Up tab.
  3. Fill out the Escalated issue tab with your complaint detail.

Click to see full answer

Keeping this in consideration, how do I contact EIR customer service?

Call Us. 1800 773 729 Mon-Fri 9am - 8pm. Saturday 9.30am - 6pm.

One may also ask, who can I complain to about sky? How to complain directly. Sky customers can complain by calling 03300 413 019 for landline, broadband and TV or 0333 759 2883 for mobile, or by writing to Customer Complaints, Sky Subscribers Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD.

Also to know is, is there an issue with EIR?

Eir has now acknowledged the problems with the network, and confirmed that there is an "ongoing issue" though no specifics were provided. On Twitter, a spokesperson for the network responded to a query, saying: "Currently there is an ongoing issue with the eir network. Our tech team is working on it.

How do I cancel EIR?

To cancel your eir service you will need to give us 30 days notice. Please call us on 1901 or visit our switching page for more information. If you cancel your phone line, Monitored Alarms (e.g. PhoneWatch) and panic buttons may not work. You should check this with your current phone provider before cancelling.

38 Related Question Answers Found

Is 1890 a free number?

No, calls to 1890 numbers are not free. 1890 numbers can cost you from 5c to 31c per minute depending on whether you're calling from a landline or a mobile.

How do I report a phone line fault?

Just call 0800 800 151 and quote 'Landline fault' when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you're on the phone to us. If there's a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call.

Are calls to 1901 free?

General local and international operator services are no longer provided to payphones and have never been available from mobile phones. If you need to report a fault with a public payphone or other eircom service, call eircom customer care on 1901 (free of charge).

How do I return equipment to EIR?

You can return your equipment by:
If you would like to return your equipment via Nightline or Parcel Motel, please visit www.nightline-delivers.com/eir/home to log the collection. Please note that you will need your account number.

How long does EIR take to deliver a phone?

Standard delivery takes 2 - 3 working days.

How do I contact Eircom webmail support?

If you see a message on screen advising that your account does not contain enough security detail and you are an eir customer, please call us on 1890 260 260 or contact us via our webform at www.eir.ie/fault.

How much is an EIR SIM card?

eir mobile SIM-only deals for new customers
Plan Overview Price
Connect 30 Day 30 days Contract Unlimited Minutes Unlimited Texts Unlimited Data Save €90 €14.99 p/m for 6 months, then €29.99 p/m Show More

What is wrong with EIR webmail?

Telecoms company Eir says that some of its customers are continuing to experience problems accessing its webmail service. The technical difficulties are also impacting the ability of users to contact the company's web chat team. The company is not able to say when full-service will be restored.

Why is EIR broadband not working?

Turn off the modem using the On/Off switch. Unplug the power source on your modem. Wait 30 seconds and plug it back in. Wait 2 minutes for your modem to restart.

How do I troubleshoot my broadband connection?

How can I fix a lost broadband connection?
  1. Is there a major fault in your area?
  2. Turn your router off and then on again.
  3. Check that your Hub is plugged in, turned on and there are no loose cables.
  4. Change from wireless to Ethernet.
  5. Check your extensions.
  6. Check your micro-filters.
  7. Try the bare minimum on your line.

Is there a problem with Vodafone?

According to DownDetector over 200 people have reported problems with the network. Vodafone has now confirmed that the issue has been resolved. It had affected both the mobile network and also landlines using the company's One Net System.

How do I reset my EIR f2000 modem?

Factory reset
  1. If you want to reset the factory settings for eir F2000, press and hold the RESET button with a pin (like a paper clip) for 8 to 10 seconds until all the modem lights turn off, then release.
  2. Alternatively, you can perform a reset using the software interface. Follow the next steps to do so:

Is Fibre down in my area?

You can check for an outage in your area, by visiting our Network Status page via the Afrihost website. From your selection, you can see if there are any outages or maintenance in your area from the information on the right-hand side.

How do I set up my EIR Fibre modem?

Connecting modem for Fibre up to 100Mb
  1. Plug one end of the supplied grey DSL cable into the DSL port (left hand side of the main phone socket) of the eir F2000.
  2. Plug the other end of the cable into the DSL jackpoint.

How do I set up my EIR modem?

Plug the other end of the cable into the electrial outlet of your home.
  1. You have successfully connected your eir F2000 to the power supply.
  2. You can now turn on your eir F2000 using the power button on the side.
  3. Wait 5 minutes for all the connections to be established.
  4. Choose Next to continue the installation.

Where is EIR head office?

Dublin, Ireland

How do I actually speak to someone at Sky?

Sky broadband help and problems
  1. You can chat online with a Sky adviser by selecting the chat icon in the top right-hand corner of the Sky broadband website. Sky recommend tying this option first, but if you'd prefer to speak to someone, call on: 03337591018.
  2. General customer service: 0333 759 1018.
  3. 0333 759 3332.