What makes a good chatbot?
Category:
business and finance
telecommunications industry
Chatbots are usually text-driven, with images and widgets, which makes a smooth start to the interaction with the customer. Simple interface and easy to use features makes a Chatbot effortless to use. Simplicity and easy to use features will make the chatbots to boom in near future.
Also to know is, what should a chatbot be able to do?
As for types of chatbots
- Simple chatbots work based on pre-written keywords that they understand.
- Smart chatbots rely on artificial intelligence when they communicate with users.
- Improve customer service.
- Streamline the shopping process.
- Personalize communication.
- Improve a response rate.
- Automate repetitive tasks.
- Talk with a lot of emotion. Cleverbot doesn't have a great grasp of the emotional context that is necessary to understand human communication.
- Talk in gibberish.
- Use a lot of slang.
- Use long messages.
- Keep your conversation going for a long time.
Besides, what are the characteristics of a bot?
Here are the seven characteristics or best practices - to help you design a great bot for your organization:
- Conversational Maturity.
- Omni-capable.
- Integrates with CRM.
- Emotionally Intelligent.
- Free to Explore.
- Autonomous Reasoning.
- Pre-Trained.
Simple chatbots appear in messaging apps such as Messenger or Skype. Their sole purpose is automation, like booking a flight or making a purchase. Intelligent – Using artificial intelligence allows the chatbot to provide more flexible responses to the user's questions.