What is purchase decision?
Subsequently, one may also ask, what is post purchase decision?
Simply defined, Post-Purchase Behavior is the stage of the Buyer Decision Process when a consumer will take additional action, based purely on their satisfaction or dissatisfaction.
In this manner, what are the five stages of the buyer decision process?
The 5 stages which a consumer often goes through when they are considering a purchase: problem or need recognition, information search, evaluation of alternatives, purchase, and post-purchase behavior.
Consumer decision making process involves the consumers to identify their needs, gather information, evaluate alternatives and then make their buying decision. The consumer decision making behavior is a complex procedure and involves everything starting from problem recognition to post-purchase activities.