What is ITIL and its various stages?
Regarding this, what is the process of ITIL?
ITIL Service Operation Service operation is made up of five processes: Incident Management, Event Management, Access Management, Request Fulfillment, Problem Management. Incident Management is the process of taking action to rapidly restore interruptions in service due to incidents.
Similarly, what are the 4 functions of ITIL? ITIL v3 defines four functions as Service Desk, Application management, Technical Management, and Operations Management.
Also question is, how many levels of ITIL are there?
What are the five volumes in ITIL?
ITIL is a library of five volumes, or books, that are compiled around a service lifecycle that improves five stages: service strategy, service design, service transition, service operation, and continual service improvement.