What is availability management in ITIL?

Objective: ITIL Availability Management aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets. Part of: Service Design.

Also to know is, what is capacity management in ITIL?

ITIL capacity management is responsible for ensuring that adequate capacity is available at all times to meet the agreed needs of the business in a cost-effective manner. The capacity plan should be used throughout IT Service Management for planning and budgeting purposes.

Also, what is service availability? Service availability is an extension of high availability, referring to services that are available regardless of hardware, software or user fault and importance.

Also asked, what is SOA within availability management?

The IT Infrastructure Library (ITIL) refers to service or systems outage analysis (SOA) as a method to improve availability. Presented as an availability management process tool or technique, SOA is a powerful management tool to improve quality.

What is request in ITIL?

As defined by ITIL v3: A Service Request is a user request for information or advice, or for a standard change (a pre-approved change that is low risk, relatively common and follows a procedure) or for access to an IT service. A great example of a standard request is a password reset.

39 Related Question Answers Found

What is the 7 step improvement process in ITIL?

The Seven-Step Improvement Process

The goal is to define and manage the steps needed to identify, define, gather process, analyze, present and implement improvements. The objective of the seven-step process is to identify opportunities for improving services, process etc and reduce the cost of providing services.

What is the capacity?

noun. The definition of capacity is the ability of someone or something to hold something. An example of capacity is how many people can fit in a room. An example of capacity is the amount of water a cup can hold.

Who is responsible for capacity planning?

The Capacity Manager is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner. He considers all resources required to deliver the service, and plans for short, medium and long term business requirements.

What is service capacity?

Service capacity is the volume that a service can handle while maintaining standards of quality and performance.

What are ITIL processes?

ITIL Processes according to ITIL V3

ITIL V3 (ITIL 2011) organizes the ITIL processes around the five service lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement (see fig. Process Objective: To build and deploy IT services.

What are the types of activity within demand management?

Activity based, Business activity patterns and user profiles are the types of activity within demand management.

What is effective capacity?

Effective capacity is the maximum amount of work that an organization is capable of completing in a given period due to constraints such as quality problems, delays, material handling, etc. The phrase is also used in business computing and information technology as a synonym for capacity management.

What are the objectives of capacity management?

The objectives of capacity management are to: Identify the requirements of IT capacity in order to meet the present and future workloads. Generate and maintain a capacity plan which is accurate. Provide guidance and advice on all issues related to capacity and performance.

What are the 3 types of SLA?

ITIL focuses on three types of options for structuring SLA: Service-based, Customer-based, and Multi-level or Hierarchical SLAs. Many different factors will need to be considered when deciding which SLA structure is most appropriate for an organization to use.

What is the main goal of Availability Management?

The main goal of Availability Management is to: Ensure the level of service availability meets the agreed upon needs of the customer. Ensure the IT organization will not have a operational failure.

What is the purpose of availability management?

Objective: ITIL Availability Management aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets.

What is capacity and availability management?

“Capacity management” is focused on how best to provide resources to meet service requirements. “Availability management” is focused on delivering a sustained level of availability to meet service requirements. Capacity management provides the means for achieving sustained availability to meet service requirements.

What are the three sub processes of capacity management?

ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management (known as resource capacity management in ITIL version 2).

What is availability plan?

An Availability Plan is a plan to ensure that existing and future Availability Requirements for Information Technology (IT) Services can be provided using effective cost measures.

What is the role of ITIL within IT service management?

According to the ITIL^® Service Transition 2011 publication, the responsibilities for this role are typically: Planning and managing support for change management tools and processes. Maintaining the change schedule and projected service outage. Coordinating interfaces between change management and other processes.

What is meant by ITIL?

June 2019) ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

What is the scope of service level management?

Scope of Service Level Management

SLM manages the expectations and perceptions that are held by the businesses, customers, and users and makes sure that the services are provided according to those expectations.