What is availability management in ITIL?
Also to know is, what is capacity management in ITIL?
ITIL capacity management is responsible for ensuring that adequate capacity is available at all times to meet the agreed needs of the business in a cost-effective manner. The capacity plan should be used throughout IT Service Management for planning and budgeting purposes.
Also, what is service availability? Service availability is an extension of high availability, referring to services that are available regardless of hardware, software or user fault and importance.
Also asked, what is SOA within availability management?
The IT Infrastructure Library (ITIL) refers to service or systems outage analysis (SOA) as a method to improve availability. Presented as an availability management process tool or technique, SOA is a powerful management tool to improve quality.
What is request in ITIL?
As defined by ITIL v3: A Service Request is a user request for information or advice, or for a standard change (a pre-approved change that is low risk, relatively common and follows a procedure) or for access to an IT service. A great example of a standard request is a password reset.