What are Delighters?
Category:
business and finance
business administration
Delighters or Excitement Needs – Unexpected features or characteristics that impress customers and earn the company “extra credit.” These needs also are typically “unspoken.” Think of the Doubletree Hotels.
Likewise, is Delighter a word?
noun. a high degree of pleasure or enjoyment; joy; rapture: She takes great delight in her job.
Keeping this in view, what are Delighters in Kano model?
Delighters - surprise - innovators - unexpected features. It is a graphical model that shows the relationship between each characteristic to the level of customer satisfaction. It is used to organize and prioritize activities to design and/or improve.
Indifferent Quality. These attributes refer to aspects that are neither good nor bad, and they do not result in either customer satisfaction or customer dissatisfaction.