How do you get a raving fan?

Asked By: Odeta Mattia | Last Updated: 30th April, 2020
Category: events and attractions business expos and conferences
4.3/5 (40 Views . 39 Votes)
Follow these customer service tips for ensuring you have raving fan customers:
  1. Keep your commitments. If you tell a customer you are going to do something, you do it.
  2. Educate your customers.
  3. Be consistent.
  4. Acknowledge and fix problems.
  5. Make sure everyone is on board.

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Similarly, how do you make a raving fan?

How to Create Raving Fans and Why They're So Important

  1. Offer Something Unique.
  2. Delight Customers With Your Customer Service.
  3. Get to Know Your Customers.
  4. Engage With Customers Online.
  5. Give Regulars the First Look at New Products.
  6. Be Grateful and Reward Loyal Customers.
  7. Solve Problems Painlessly.
  8. Keep Your Brand Promises Every Time.

Beside above, how do customers turn into fans? Turn customers into fans; 6 ideas to make them love your brand

  1. You must offer the best product on the market (in order to turn customers into fans) It's obvious, but it's also a good starting point.
  2. Be different from the others.
  3. Create loyalty programs.
  4. Think of the details.
  5. Use social networks.
  6. Offer great customer service.

Also asked, what is a raving fan?

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and floored by the customer service they've received that they can't stop telling everyone about it.

What are the three secrets of customer service in raving fans?

Three Simple Ways to Implement “Raving Fans” Customer Service

  • Why Good Isn't Good Enough Anymore. Let's begin with words of wisdom straight from the authors' mouths:
  • Decide What You Want.
  • Discover What the Customer Wants.
  • Uncovering Your Customer's Vision.
  • Deliver Plus One.
  • The Key to Guaranteeing Consistency.
  • Raving Fans Ready.

8 Related Question Answers Found

How many pages is raving fans?

Raving Fans” is a parable-style story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving (and spending) fans. The book is 137 pages long, has no chapters, but does have a captivating story.

What is a raving fan at Chick Fil A?

They take customer experience very seriously. In fact, 10-15% of Chick-fil-A's customers are “raving fans.” These are the people who do over-the-top things to show their love for the brand like dress up as cows on “Cow Appreciation Day” to win a free sandwich.

What does legendary service mean?

Legendary service occurs when a company, through its employees, serves the customer so well that the customers receive a powerful, positive, and emotional reaction that propels them to repeat the experience.

Who wrote raving fans?

Sheldon Bowles
Ken Blanchard