How do I fill out an incident report?
- Find the Facts. To prepare for writing an accident report, you have to gather and record all the facts.
- Determine the Sequence. Based on the facts, you should be able to determine the sequence of events.
- Analyze. Your report should include an in-depth analysis of the causes of the accident.
- Recommend.
Subsequently, one may also ask, what is an example of an incident?
The definition of an incident is something that happens, possibly as a result of something else. An example of incident is seeing a butterfly while taking a walk. An example of incident is someone going to jail after being arrested for shoplifting.
- Make sure to use simple and “normal” language when writing your report.
- Include the 5 W's in your report – Who were involved, What happened, When it happened (date and exact time), Where it happened and Why the incident had occurred.
- Be sure to only write down objective facts.
Then, when should you fill out an incident report?
Generally, according to health care guidelines, the report must be filled out as soon as possible following the incident (but after the situation h weas been stabilized). This way, the details written in the report are as accurate as possible.
ITIL 2011 defines an incident as: an unplanned interruption to an IT service or reduction in the quality of an IT service or a failure of a Configuration Item that has not yet impacted an IT service (for example failure of one disk from a mirror set).