How do I file a complaint with American Home Shield?

Asked By: Rimas Fabrellas | Last Updated: 12th March, 2020
Category: automotive auto insurance
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Want to sue American Home Shield in small claims court? Here's everything you need to know.
  1. Step 1: Make sure your claim qualifies for Small Claims Court.
  2. Step 2: Send a demand letter.
  3. Step 3: Fill out court forms.
  4. Step 4: File your complaint form with the court.
  5. Step 5: "Serve" your forms on American Home Shield.

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Considering this, how do I file a complaint against American Home Shield?

Here's everything you need to know.

  1. Step 1: Make sure your claim qualifies for Small Claims Court.
  2. Step 2: Send a demand letter.
  3. Step 3: Fill out court forms.
  4. Step 4: File your complaint form with the court.
  5. Step 5: "Serve" your forms on American Home Shield.

Also, is American Home Shield legitimate? You're only responsible for paying a set service fee per repair. Overall, we found that American Home Shield's protection plans were a little too good to be true, as poor consumer ratings indicate that the company struggles to provide the service as advertised.

Also know, how do I file a complaint against a home warranty company?

  1. Step 1: Verify your home warranty documents.
  2. Step 2: Make contract with your home warranty company.
  3. Step 3: Get the problem re-estimated by a third party.
  4. Step 4: Pursue the warranty company's appeal process.
  5. Step 5: Approach Better Business Bureau (BBB.)
  6. Step 6: Call your State attorney general's office.

Who is CEO of American Home Shield?

Rex Tibbens

35 Related Question Answers Found

Will American Home Shield replace my AC?

AHS Home Warranty plans with AC coverage include repair or replacement of many air conditioner components as well as the ductwork, although certain limitations and exclusions apply. Your coverage level depends on the type of unit you have.

Is American Home Shield warranty worth it?

While yearly fees do vary by plan, on average, Choice Home Warranty costs $450 and American Home Shield costs $600. American Home Shield also provides the option to pay a higher service call fee (between $100 and $125 per visit) in exchange for a lower annual cost, while Choice Home Warranty has an overall lower cost.

Is American Home Shield BBB accredited?

BBB has determined that American Home Shield meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Can I cancel my American Home Shield Warranty?

Can I Cancel American Home Shield Online? In case you cancel your contract in the first 30 days of the coverage then you will get a refund minus the service or claims incurred. Call American Home Shield at 800-858-1922 to cancel your home warranty plan.

Does American Home Shield cover plumbing issues?


An American Home Shield® plan covers the costs of repairing or replacing more than 20 major appliances and home systems, including plumbing. There are flexible plans that allow you to choose the best fit for your family's needs and you can even build your own custom plan so you have the exact coverage you want.

How do I cancel my American Home Shield service request?

How to cancel American Home Shield. As much as we hope that you'll never need to cancel your contract with American Home Shield, you can call us toll-free 24 hours a day, seven days a week and a representative will be available to answer any questions, or assist in processing your request.

Do home warranties really work?

Purchasing a home warranty, though, can help alleviate some of the financial burden new homeowners face when a major appliance or home system goes out. Yes, you'll pay for a warranty upfront but the savings could be worth the added expense.

Who has the best home warranty?

The 4 best home warranty companies of 2020
Company Name Premiums Deductible
American Home Shield From $29.99 to $34.99 per month From $75 to $125
Home Warranty of America From $44.62 to $53.46 per month From $75 to $100
Complete Protection From $45 to $75 per month No deductible
TotalProtect From $18.95 to $35.95 per month $125

How do I get a home warranty company to replace my AC unit?

To get HVAC repair or replacement service from Choice Home Warranty, all you have to is contact the claims department at 1-888-531-5403 or submit a claim online. Service is available 24/7/365.

How do you dispute a home warranty?


A homeowner has the legal right to dispute a claim that is denied by a home warranty company.
  1. Check your home warranty documents.
  2. Contact your home warranty company.
  3. Have the problem re-evaluated by a third party.
  4. Follow the warranty company's appeal process.
  5. Contact your attorney general's office.

Who oversees home warranty companies?

In most US states, the home warranty industry is regulated by the Commissioner of Insurance. This guarantees that customers will be protected against malpractice, fraud or other misdemeanors committed by the warranty companies. All 50 states offer varying degrees of coverage when it comes to warranty plans.

Where can I complain about warranty?

If you're not familiar with the company, ask your local or state consumer protection office or Better Business Bureau if they have any complaints against the company. A warranty is only as good as the company that stands behind it. Save your receipt and file it with the warranty.

How do I talk to a human at American Home Shield?

How to Speak to a Live Person: Call 800-776-4663 and you will get an automated voice system. Press 0, you will be placed on hold to wait for the next available customer service agent.

Is there a lawsuit against Choice Home Warranty?

— Wednesday, October 2, 2019, the Arizona Attorney General announced they have filed suit against Choice Home Warranty for making false promised to customers. The company has already faced a lawsuit with similar allegations. In 2015, Choice Home Warranty settled for almost $800,000 for deceptive business practices.

How do I make a home warranty claim?


How does the claim process work?
  1. Review your coverage. It is best to review your home warranty contract to understand specific coverage and limitations for the broken item.
  2. Request service. Sign in to place your request online or call 800.992.
  3. Schedule an appointment.
  4. Repair or replacement.

Do Home warranties cover drywall?

One year for coverage of stucco, drywall and paint and two years for HVAC, plumbing and electrical. Appliances usually have a coverage of 6 months only. Home warranties usually last up to one year for covered appliances and systems.

How do I file a complaint against Sears Home Warranty?

After speaking with an operator, ask to be directed to Sears Corporate Advocate and Customer Complaint Department, or call them directly at 1-800-795-5030 . Or, for service issues, ask for the routing department or dial 1-888-507-9312 for service or 1-800-827-6655 for warranty information.